FAQs

To easily access your student portal, we provide a link on the very top of our website as seen below:

You would have also been provided a link in your booking confirmation. 

It’s important that you follow the links in your booking confirmation if you have never had an account with us before. 

Within the booking confirmation will be a unique link that will create and activate your learner portal account with us. Make sure you don’t share this unique link!

We have user guides available to help you navigate your student portal if you become lost. 

For help finding your eLearning course or Professional Development, please click here for a guide

For help finding your Accredited Training or Qualification Learning Plan, please click here for a guide

If your online self paced course has the date set to the 31st December, you can still complete and finish the course. This date is not when you can start, but rather the final date that this particular version of the course runs. This is because we update the content of our courses yearly, so next year we will have a new updated version. 

Payments are made online via our payments portal at the end of your enrolment. 

We use Stripe to process all payments. We recommend using the traditional card option. 

Please make sure you have entered all the details correctly. 

Some browsers may have popups blocked, or other settings which may prevent payments going through. If you are having difficulties, then perhaps switch internet browsers. 

If payments are not going through, then check your banks settings and options, as a failed payment would be the result of an individual’s bank. In the event of a failed payment, your best bet would be to contact your bank for clarification. 

We do have the potential to take card payment over the phone if all other options fail. If this is something you need, then please contact one of our team members. 

Enrolling is as easy as one, two, three!

Start by navigating to our course options page and select which course best suits your needs; Whether it’s one of our bespoke eLearning modules, a short accredited course of study leading to a nationally recognised statement, or even one of our nationally accredited qualifications in Early Childhood Education and Care.

Once you have selected, ensure you read the course overview and other important information to ensure it’s what you’re looking for. Hit the enrol now button when ready. 

Lastly, follow the prompts asked at checkout. 

If you have any issues feel free to contact us at hello@makingeducation.com.au

Of course!

Are you looking to enrol a large group of people? We offer group bookings! Simply navigate to the course page you are interested in and select “Enquire Now”, then fill in all the relevant information and a member of our team will reach out to you as soon as possible to conduct the enrolment on your behalf. We even invoice once for the entire booking for convenience.

We do not currently receive skills first funding and are only delivering full fee for service, to ensure that we are delivering the highest quality programs we can.  

Of course!

We deliver flexible study options with online being one of them. 

Check out our course options to see the different delivery options. 

Invoices are normally sent once you have completed your purchase on the attached email confirmation. If you successfully completed your purchase of a training program, please be on the lookout for your invoice via email.

There are times where emails may be filtered and sent to your junk folder. We suggest making sure you have checked all your email folders in case it has ended up in the wrong spot.

If you have not received your invoice, please allow up to 24 hours for invoices to be processed. If you still do not have your invoice after this time, please contact a member of our accounts team using the following email address: accounts@makingeducation.com.au

Placement is only required for certain courses.

For the CHC30121 – Certificate III in Early Childhood Education and Care you need to complete 160 hours of placement.

For the CHC50121 – Diploma of Early Childhood Education and Care requires 280 hours of placement.

Some of our accredited training may require you to have access to a suitable workplace for the purpose of completing certain workplace based projects or tasks. Ensure you visit the course page to see more information on this on a course by course basis. 

Depending on your course, careers rage from

• Early Childhood Educator.
• Family Dare Care Carer.
• School Age Care Assistant.
• Kindergarten Assistant.
• Early Childhood Education Assistant.
• Management Positions.
• Teachers / Teacher Aides.
• Area Managers.
• Operations Managers.
• Educational Leader.
• OH&S Officer / Compliance Officer.

It’s important to also remember that engaging in ongoing learning such as our short courses and eLearning modules can assist in building your teacher toolkit and may support those wishing to upskill or take on new roles or promotions. 

Each course has it’s own expected completion times and will vary depending on the mode of study chosen. 

Typically, Professional Development will be the shortest duration, ranging from 30 minutes to 2 hours. 

Accredited Training usually comes with 30 days of access, with anywhere from 5 – 30 hours of work to complete. 

Qualifications take the longest amount of time, given their size and scope. Depending on the study option chosen, this could be anywhere from 12 months of full time study, to 48 months of part time slow delivery. 

For a more accurate timeframe, visit the course page for a detailed course by course breakdown. 

For any training being conducted face to face on our site, this will be at our Mulgrave Campus. 

Our campus is located at 333 Police Road Mulgrave VIC 3170. 

Level 2, Building 201. 

Visit the course page to see when any face to face training is being conducted or alternatively, if you are looking for a bespoke custom training solution, contact our team at learn@makingeducation.com.au or (03) 9125 1790

Practical placement is the amount of on-site workplace hours you complete. For your qualification, you are required to work in an Early Childhood setting to learn and refine your skills.

Our support team will be available for in person or over the phone support Monday – Friday 9:00 am – 4:00 pm. 

Requests for support over email can be sent at anytime 24/7 and we will endeavour to respond within 48 hours.  

Student Support is available by email: support@makingeducation.com.au
or by phone (03) 9125 1790

For those studying an Accredited Training Course or Qualification, you will have an assigned trainer and assessor who will be contactable through your learner portal app or face to face. 

Visit https://www.usi.gov.au/ and follow the prompts to either find or create a USI number.

Visit https://www.usi.gov.au/ and follow the prompts to either find or create a USI number.

Depending on the type of course you have completed, your certificate wait time may vary. 

Some courses require manual marking of work from one of our specialist trainers, so the timeframe from submission to certificate may be higher. 

For our shorter courses such as professional development eLearning, these can be marked a lot quicker so the timeframe from submission to completion will be much faster. 

Please allow for up to seven days for your certificate to be processed, and don’t forget to check your junk folder for your email containing the certificate as this can occasionally occur.

Alternatively, log into your learner portal where your digital certificate can be accessed and stored on your learner portal.

If you have still not received your certificate after 7 days, please email support@makingeducation.com.au