FAQs

Payments are made online via our payments portal at the end of your enrolment. 

We use Stripe to process all payments. We recommend using the traditional card option. 

Please make sure you have entered all the details correctly. 

Some browsers may have popups blocked, or other settings which may prevent payments going through. If you are having difficulties, then perhaps switch internet browsers. 

If payments are not going through, then check your banks settings and options, as a failed payment would be the result of an individual’s bank. In the event of a failed payment, your best bet would be to contact your bank for clarification. 

We do have the potential to take card payment over the phone if all other options fail. If this is something you need, then please contact one of our team members. 

Once you have paid for your course, our system will generate you a booking confirmation which contains a unique link to create your learner portal account.

It will also have a link to access your materials. You may use this link or use our website ‘Learner Portal’ link on the top right hand side.

Please be sure to check your junk or spam folder just in case your booking confirmation email landed there.

If you still can’t access or find it, please reach out to Support@makingeducation.com.au

or

Learn@makingeducation.com.au

And a member of our team will resend it to you.

Of course!

Are you looking to enrol a large group of people? We offer group bookings! Simply navigate to the course page you are interested in and select “Enquire Now”, then fill in all the relevant information and a member of our team will reach out to you as soon as possible to conduct the enrolment on your behalf. We even invoice once for the entire booking for convenience.

Of course!

We deliver flexible study options with online being one of them. 

Check out our course options to see the different delivery options. 

Invoices are normally sent once you have completed your purchase on the attached email confirmation. If you successfully completed your purchase of a training program, please be on the lookout for your invoice via email.

There are times where emails may be filtered and sent to your junk folder. We suggest making sure you have checked all your email folders in case it has ended up in the wrong spot.

If you have not received your invoice, please allow up to 24 hours for invoices to be processed. If you still do not have your invoice after this time, please contact a member of our accounts team using the following email address: accounts@makingeducation.com.au

Each course has it’s own expected completion times and will vary depending on the mode of study chosen. 

Typically, Professional Development will be the shortest duration, ranging from 30 minutes to 2 hours.  

For a more accurate timeframe, visit the course page for a detailed course by course breakdown. 

For any training being conducted face to face on our site, this will be at our Mulgrave Campus. 

Our campus is located at 333 Police Road Mulgrave VIC 3170. 

Level 2, Building 201. 

Visit the course page to see when any face to face training is being conducted or alternatively, if you are looking for a bespoke custom training solution, contact our team at learn@makingeducation.com.au or (03) 9125 1790

Our support team will be available for in person or over the phone support Monday – Friday 9:00 am – 4:00 pm. 

Requests for support over email can be sent at anytime 24/7 and we will endeavour to respond within 48 hours.  

Student Support is available by email: support@makingeducation.com.au
or by phone (03) 9125 1790

For those studying an Accredited Training Course or Qualification, you will have an assigned trainer and assessor who will be contactable through your learner portal app or face to face. 

Visit https://www.usi.gov.au/ and follow the prompts to either find or create a USI number.

Depending on the type of course you have completed, your certificate wait time may vary. 

Some courses require manual marking of work from one of our specialist trainers, so the timeframe from submission to certificate may be higher. 

For our shorter courses such as professional development eLearning, these can be marked a lot quicker so the timeframe from submission to completion will be much faster. 

Please allow for up to seven days for your certificate to be processed, and don’t forget to check your junk folder for your email containing the certificate as this can occasionally occur.

Alternatively, log into your learner portal where your digital certificate can be accessed and stored on your learner portal.

If you have still not received your certificate after 7 days, please email support@makingeducation.com.au