Our Privacy Policy at Making Education

Making Education is committed to safeguarding the privacy of all individuals who engage with our services, visit our website, or participate in our professional learning programs. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users of our website, including early childhood educators, centre leaders, approved providers, education professionals, families and other visitors.

1. Our Commitment to Privacy

At Making Education, we understand that the privacy of your personal information is important. We take our responsibility to manage your information with care, transparency and integrity very seriously. We are committed to complying with all applicable privacy legislation and to upholding best practices in the management of information.

2. What Information We Collect

The types of personal information we collect will vary depending on how you interact with us. Generally, we collect the following categories of information:

a) Personal Information

This may include:

Your full name
Email address
Contact phone number
Job title and professional role
Organisation or centre name
Postal address or location
Education qualifications
Course registration and completion details
Payment information (e.g. invoicing details)
Communications or enquiries made to us

b) Sensitive Information

We generally do not collect sensitive information unless it is required for a specific purpose (e.g. to provide support services or reasonable adjustments for learning). Sensitive information may include:

Health or medical conditions (if disclosed for accessibility purposes)
Cultural or linguistic background (if relevant to program delivery)

We will only collect sensitive information with your consent and when it is reasonably necessary for our functions.

c) Website and Usage Information

When you visit our website, we may collect non-identifiable information such as:

IP address
Browser type
Device type
Pages visited
Referring websites
Time spent on site
General geographic location

We use cookies and tracking technologies (e.g. Google Analytics) to better understand how visitors use our site and to improve the user experience. You can control cookies through your browser settings.

3. How We Collect Information

We collect personal information directly from you wherever it is reasonable and practical to do so, including:

When you complete a form on our website (e.g. contact, course registration, or newsletter)
When you register or enrol in a course or service
When you correspond with us by email, phone or in person
When you participate in a webinar, online training or face-to-face event
When you provide feedback, testimonials or respond to surveys
When you browse our website or interact with digital content

We may also collect information from third parties (e.g. an employer or centre manager enrolling staff) where permitted and appropriate. In such cases, we assume that consent has been provided by the individual.

4. Why We Collect Personal Information

We collect personal information to support the delivery of our services and the operation of our business. Common purposes include:

To register and manage enrolments in courses, workshops or events
To provide access to learning materials and professional development tools
To communicate with you about services, updates or changes
To process payments, generate invoices and manage billing
To respond to enquiries and provide customer service
To evaluate and improve the quality of our services
To meet any legal, regulatory or contractual obligations

We may also use your information to send you updates about new programs, articles, sector news or opportunities that we believe are relevant to your professional role. You can opt out of these communications at any time.

5. Who We Share Information With

We may share personal information with trusted third parties who help us deliver our services. These parties may include:

IT service providers and cloud-based software platforms
Learning management systems (LMS) and e-learning tools
Email communication platforms (e.g. Mailchimp, ActiveCampaign)
Payment gateways or financial institutions
Professional advisors (e.g. accountants or legal representatives)
Government or regulatory authorities where legally required

We take all reasonable steps to ensure that these parties are bound by confidentiality and privacy obligations.

We do not sell, rent or trade personal information to third parties for marketing purposes.

6. Storage and Security of Personal Information

We take reasonable and appropriate steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include:

Use of secure servers and encrypted connections (SSL)
Access controls and role-based permissions
Regular software updates and security monitoring
Staff training on privacy obligations and data handling
Secure physical storage for paper-based records (if applicable)

Some of the digital services and platforms we use may store information outside of Australia. Where this occurs, we take steps to ensure your data is held by reputable providers who offer appropriate data protection and compliance with international privacy standards.

7. Accessing and Correcting Your Information

You have the right to:

Request access to any personal information we hold about you
Ask us to correct or update inaccurate, incomplete or outdated information
Withdraw consent for processing (where applicable)

To make such a request, please contact us using the details provided in Section 10 below. We aim to respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.

8. Email Marketing and Communications

If you subscribe to our mailing list or register for a service, we may send you emails about upcoming courses, industry updates, educational content, or resources relevant to your professional interests.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email or contacting us directly.

Transactional or service-related emails (e.g. enrolment confirmations, invoices, reminders) may still be sent where relevant.

9. Links to External Websites

Our website may contain links to other websites for your convenience and reference. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Contacting Us About Privacy

If you have any questions, concerns or feedback regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below:

Making Education Pty Ltd
Email: hello@makingeducation.com.au
Phone: (03) 9125 1790
Postal Address: 201 327 – 333 Police Road, Mulgrave VIC 3170.

We take all privacy concerns seriously and will respond as promptly as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or the services we offer. Any updates will be published on our website with the effective date clearly shown at the top of the page.

We encourage you to review this policy periodically to stay informed of how we are protecting your information.