- RTO: 46073
- CRICOS: 04185J
Navigating challenging conversations is a crucial skill for early childhood educators, managers, and educational leaders. This course will equip you with the essential tools and techniques to handle difficult interactions with confidence and professionalism. Whether you are dealing with parents, team members, or colleagues, mastering these skills will not only improve communication but also foster a collaborative and supportive environment. You may even find these skills supporting you outside of your work role and in your personal life as well.
If you hold a leadership position within the early childhood education sector, or you aspire to progress your career, then this mentoring session is for you. Support your practices and aspirations with our quality mentoring session on Positive Interactions and Mastering Challenging Conversations.
Expert Mentorship: The course is led by a highly qualified mentor with years of experience in early childhood education and leadership coaching. You’ll receive practical advice and evidence-based techniques that are proven to enhance communication and leadership effectiveness.
Actionable Tools: Each session will provide you with tangible skills that can be implemented immediately. From de-escalation strategies to active listening, you’ll walk away with tools that help you master difficult conversations.
Flexible and Personalised Learning: Whether you prefer online sessions, phone conversations, or in-person coaching, you can tailor the program to your preferences. Each session will be personalised to address your unique challenges and goals.
Professional Growth: Learning to manage and navigate challenging conversations effectively not only enhances your leadership skills but also improves relationships, team dynamics, and overall communication in your educational setting.
To ensure this course fits into your busy schedule and learning preferences, we offer several flexible delivery methods:
Online via Teleconferencing (Zoom or Teams):
Join the session online for interactive, real-time coaching and discussions. The session will provide opportunities for role-play, analysis of real-life scenarios, and Q&A. Choose a 1-hour or 2-hour session depending on your schedule and the level of detail you need.
Phone Conversation:
Prefer a more personal touch? Coaching via phone offers a one-on-one conversation in which you can delve into specific challenges or explore how to apply the techniques learned. It’s an ideal option for those looking for direct, conversational coaching.
Face-to-Face (Additional Fee):
If you prefer a more immersive experience, face-to-face mentoring is available. This option offers direct feedback and personal interaction in your setting, enabling you to work through real-life scenarios. Please note that additional fees may apply for travel and location costs.
Deepen our understanding and application of Traditional Active Listening techniques.
Active listening is a fundamental communication skill, especially in difficult conversations. In this course, you will deepen your understanding of traditional active listening methods, which involve fully concentrating, understanding, responding, and remembering what is being said. This will allow you to create a safe and respectful space for others to express their concerns and viewpoints.
Explore our effective framework on de-escalation strategies for managing tense interactions.
Tense interactions are a natural part of leadership and education, but they don’t have to lead to conflict. Learn proven strategies to de-escalate situations before they escalate. You’ll explore a variety of approaches to manage high-stress moments, promote calmness, and maintain a positive and respectful atmosphere during challenging conversations.
Learn how to employ Coaching-based questioning techniques to facilitate constructive dialogue.
Coaching-based questioning is a powerful tool for guiding conversations in a positive direction. You’ll master open-ended, probing questions that foster reflection, encourage solutions, and promote mutual understanding. These techniques will help you guide others through difficult conversations, allowing them to come to their own conclusions and solutions, enhancing communication and problem-solving.
Investigate the concept and impact of adopting a Professional Stance in conversations.
A Professional Stance refers to maintaining a calm, neutral, and solution-focused approach during all conversations, particularly when they are difficult. You will learn how adopting this stance allows you to manage emotional reactions, create a more productive dialogue, and maintain a positive working environment for both yourself and your team.
Develop proficiency in providing and receiving conversational feedback for enhanced communication.
Effective feedback is a two-way process that requires both giving and receiving feedback constructively. This section will teach you the skills needed to deliver feedback that is clear, respectful, and motivating, as well as how to receive feedback in a way that is open and receptive, fostering continuous improvement in communication skills.
The mentor is highly qualified in both early childhood education and leadership coaching. They have extensive experience in managing teams, working with diverse groups of educators, and navigating challenging conversations in educational settings.
Our mentors collectively have decades of early childhood education experience, and hold various qualifications and degrees in early childhood education and care.
Absolutely! This course is designed to benefit all educators, whether you are a new team leader, a manager, or an experienced educator looking to refine your communication skills. The techniques and frameworks discussed can be adapted to any level of experience.
If you regularly encounter challenging conversations with staff, parents, or colleagues, or if you want to improve your ability to manage tense situations effectively, this course will provide you with the tools you need. If you’re unsure, feel free to schedule a discovery call with the mentor to discuss your needs.
Yes, multiple sessions can be booked to dive deeper into specific topics, receive ongoing support, or continue building your skillset. Many clients choose to have regular sessions for continued growth.
Before the session, consider specific situations where you’ve had challenging conversations. Bring any questions, challenges, or experiences you’d like to discuss. Preparing in advance ensures that you get the most out of each session.
We understand that life happens! If you need to cancel or reschedule, please provide at least 24 hours’ notice. We will work with you to find another suitable time for your session.
Adopting a Professional Stance means maintaining a calm, neutral, and solution-focused approach to every conversation. It involves staying composed, listening actively, and responding with clarity and empathy, even when the conversation becomes tense.
Yes! One of the benefits of this course is the opportunity to receive personalized feedback on your conversational techniques. Your mentor will help you identify areas for improvement and guide you on how to enhance your communication style for more effective interactions.
Yes, follow-up support is available. After each session, your mentor will provide a summary of key takeaways and actionable steps. You can reach out for additional support if needed or schedule follow-up sessions to address any ongoing challenges.
Join us now and unlock a world of opportunities. Don’t wait – start your transformative journey today!
Making Education acknowledges the Aboriginal and Torres Strait Islander people as the first people of the nation and the Traditional Owners of the land on which we work and play. We are committed to the cultural safety of Aboriginal children and families and recognise their continuing connection to Culture, Land, Water, and Community and we pay our respects to Elders past, present, and emerging. Making Education celebrates and welcomes people from all cultures, religions, spiritualities, ages, genders, sexualities, bodies, abilities & backgrounds and will ensure that all children and their families will be supported to express their culture and enjoy their cultural rights.
